Vendor Issues Management: A Problem List for IT

This webinar will discuss techniques to manage issues with vendors, including issues lists, leveraging your strengths, knowing when to initiate separation, and how to avoid being the customer who is always “crying wolf”. We will explore how to manage and prioritize issues and techniques to get attention from busy vendors.  Issues such as contract language to watch out for and collaborative methods will also be discussed.

Objectives

Participants will be able to:

• Understand how to work with your EHR vendor to resolve issues in a timely manner.
• Learn about new methods and techniques that utilize your existing leverage to partner with your vendor to resolve ongoing issues.
• Learn what items should, and should not be, included on a vendor issues list.

Who should attend

CIOs/IT staff, DoN/nursing staff, and project managers.

Speaker

Joe Wivoda is an HIT Consultant with the Regional Extension Assistance Center for HIT (REACH). He consults with hospitals and clinics on reaching meaningful use. Joe has worked with both vendors and health care providers to resolve software issues and improve communication.

Recording cost

Free for clinics and hospitals with a Signed Letter of Agreement (enter code in registration form - if you have an SLA and do not have a code, please contact info@khareach.org). $30 per line for other participants.

Checkout Process

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